Frequently Asked Questions

We often get asked questions about our wide range of products, Here are the most commonly asked questions.

What is the purpose or goal of massage?

The purpose or goal of massage is to enhance the body's natural healing ability by releasing stress and promoting circulation.

Why should I use an INADA Massage Chair?

The INADA Chair makes the benefits of shiatsu massage available readily, conveniently and luxuriously in your home or office.

If I buy and INADA Massage Chair, is it difficult to install or set up?

Once you purchase an INADA Massage Chair, it will be delivered to your home or office and installed for you.

What happens when a part breaks or needs adjustment?

In the event an INADA Massage Chair requires service or repair, the company that delivered and installed your INADA Massage Chair would return to repair the chair. In the event an onsite repair was not possible the chair would be returned to the our repair centre in Shropshire. After repair the massage chair would be returned to your home or office and re-installed for you.

Who should NOT use the Massage Chair?

People who are under a doctor's care or who have any one or more of the following conditions should consult their doctor before using the massage chair: heart disease, high fever, malignant tumour, during pregnancy or menstruation, spine abnormality, diabetic, osteoporosis, sensory disorders, back disorder, severe interruption in the circulation of the legs, bedridden. Do not use the chair to massage injuries or areas of the body under treatment. Do not use the chair if you have a medical electrical device (e.g. pacemaker). Do not use the massage chair if you are sick. To do so may exacerbate the condition or cause other serious problems.

What is shiatsu massage?

Shiatsu massage involves applying pressure and motion at specific points of the body. The body has more than 350 pressure points aligned with the internal organs along the meridians. Stimulation of specific pressure points through kneading, tapping or pressing can energize the internal organs, relieve physical and mental stress and relax your body and mind.

What is the difference between an INADA Massage Chair and other massage chairs?

The INADA Massage Chair is the only shiatsu massage chair that uses a state-of-the-art infrared technology to scan your body, detect pressure points and tailor the massage to fit your body and needs. The new Ultra-Slow technology mimics human touch with random variations of pressure and motion to stimulate specific pressure points through kneading, tapping and pressing. In addition, only INADA Massage Chair H.9 features the Synchronized Music Program integrating music with massage to achieve a higher level of mental and physical relaxation.

What does INADA mean or refer to?

Inada is the family name of Mr. Nichimu Inada, the president of FAMILY INADA INC.

What is FAMILY INADA's track record in manufacturing massage chair?

FAMILY INADA built the original home massage chair in 1962 and has steadily rolled out a series of impressive firsts thereafter. For example, FAMILY INADA offered the first chair with up and down motion rollers in 1968, the first chair with a kneading mechanism in 1971, the first chair with the "human touch" (squeeze and press) function in 1974 and the first chair using both acupressure and massage roller features in 1988. It introduced the first infrared pressure detection system in 2000.

How popular is the INADA Chair in its home country of JAPAN?

The INADA Chair is sold in Japan as a "Medical Chair" and is Japan's largest-selling luxury shiatsu massage chair. The chair was approved by the Japanese government in 1998 for use in non-clinical massage and acupressure therapy.

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